HWH Service Center, Stuarts Service in Elkhart, Indiana

[WTarrier]

Been having some issues with one jack on my HWH system. Talked to the service department at the factory and they were leaning to replacing the whole jack ($$$$$$). Rather than a trip to Iowa, I tried one of their Master Service providers. Talked to Stuarts Service in Elkhart, Indiana. A few minutes on the phone with the owner and he was convinced it was just the pressure switch on the jack. He ordered one and called me when it was in. I drove the coach there yesterday (about 5 minutes off the Indiana Turnpike-right across for the airport). They did some trouble-shooting and discovered it was a wiring issue (on a Bluebird-hard to imagine). Somewhere between the control box in the forward storage bay and the right rear jack the connection was broken. It was simpler to run a new wire and it works like new. Less than $250.00. I felt I had a bargain.
If your HWH is acting up, I suggest giving them a call. I figure they saved me a lot based on what the factory was saying.
Sturarts Service
28871 County Road 6 West
Elkhart, In 46514
800 826-6267 or 574 262-0225

[Lee Davis]

I have always had great service from HWH. Replacing a jack if that had been the problem might not have been that bad. I had one leaking and they sent a rebuilt one to a service facility for about $170 (they don't send rebuild kits I believe due to potential liability) and I paid about an hour labor to put it in. And based on my experience at HWH, if the wiring was the problem, they would have found it.

The service facility forgot to put the pressure switch in from the old jack and we continued to have problems at certain times so when we went to visit our daughter who lives close to HWH we went by there. HWH uncovered the problem and they spent about an hour on it, and put the pressure switch in at no charge.

Its nice you found a good service facility. The guys at HWH said that a lot of their "certified" service facilities unfortunately are not that good because they said its hard to really do enough training . They weren't saying that because they wanted all the work to come to them, you could tell they just were unhappy their service locations in general didn't do better.

Maybe other people have had bad experiences there, but we've been there 3 times with different problems and I have always thought they were knowledgeable and very reasonable pricewise.

[Lance & Terry]

Has anyone been to Stuart’s Service Center in Elkhart Indiana for a leaking jack? I really don’t want to go to Iowa if I don’t have to.

[Randy Dupree]

Originally Posted by Lance & Terry

Has anyone been to Stuart’s Service Center in Elkhart Indiana for a leaking jack? I really don’t want to go to Iowa if I don’t have to.

The last time i was there there was nothing in the shop and they said they were booked up for months.
they also said they shipped the jacks to Iowa for repair.

[Lance & Terry]

Originally Posted by Randy Dupree

The last time i was there there was nothing in the shop and they said they were booked up for months.
they also said they shipped the jacks to Iowa for repair.

That doesn’t sound promising. Thanks Randy

[isp2952]

Randy is right. They are a certified HWH service center, but I have talked to them a couple of times and they don't fix anything in reality. They take it off, send it to Iowa, then re-install it. They will do minor work that doesn't need to get sent away, but that is not much.

[Lance & Terry]

Originally Posted by isp2952

Randy is right. They are a certified HWH service center, but I have talked to them a couple of times and they don't fix anything in reality. They take it off, send it to Iowa, then re-install it. They will do minor work that doesn't need to get sent away, but that is not much.

Thanks Jim, Looks like I might end up going to Iowa anyway. I use to truck out that way and would stop at Iowa 80 Truck Stop. Nice Chrome shop.

[Bill Pape]

Lance & All,
There are several threads on repairing HWH jacks.
Read this thread and there are a few links to other various threads,
WOG members have been successful replacing seals.
https://www.wanderlodgeownersgroup.c...ht=jack+repair

[birds_first]

Originally Posted by Randy Dupree

The last time i was there there was nothing in the shop and they said they were booked up for months.
they also said they shipped the jacks to Iowa for repair.

That happened to me as well with my FC so I figure it is not costing me too much more to drive to Moscow. They are the factory, I have never had to wait on parts and it's worth it to just look at the service writer.

[alvahall]

Just left HWH a couple of days ago. Excellent work and the hourly charge is usually about half what I expect. Been there three times in the last 13 years and it's been worth the trip every time.