Good Sam Platinum Roadside Assistance

[jydog159]

Evening all
Got mailer from Good Sam tday. Has anyone used this program? Shoppin for info.

[bwinter1946]

Nope, sorry.

I just renewed for three years with Coach-Net Basic program.

Have not used that program either yet. My time is coming I am sure.

[Rick]

Originally Posted by jydog159

Evening all
Got mailer from Good Sam tday. Has anyone used this program? Shoppin for info.

No thank you. Coach Net for me.

[Bruce]

Coach net is far superior to Good Sam. WE have had their coverage for over 30 years. Only used the service 3 times! We have been Good Sam members since the beginning but other than some CG discounts don't use them for anything else. Think Camping World! Coach Net will tow you to the nearest shop that can handle your rig. The tow truck will be one of those behemoth's and I think they will send a low boy if required. Good Sam has been known to send a one ton tow truck for a 42 ft. MH! Both services use a call center so a lot depends on who answers the call.

[birds_first]

I have had Good Sam since day one and they have hauled me on a Landall 3 times and paid for the haul without question or refusal for each time. I don't think there is any overall difference between the two services. You have to tell the operator specific details and the service you need. Once in New Mexico they sent a wrecker, I requested a Landall and was approved but they had a mix up on their end. Once the wrecker arrived the driver said no way and he went back and got a landall from the yard. Good Sam paid that bill without question. Another time at 5PM in the fall on a Sunday afternoon in the middle of nowhere we needed a haul. Getting anyone to answer their phone was nearly impossible, I contacted AAA and ask them who they recommend to do the haul got a number and they came we called Good Sam and they paid the bill. Not only for the landall but for a wrecker which had an operational air compressor to load & offload the bus, a 1500+ bill for a 60 mile haul. Third time I broke down about 8 miles from the CAT dealer and I called Good Sam cost them $450 to haul it to the Cat Dealer and Good Sam paid the bill. I believe it all has to do with how YOU handle the call, request the equipment/service needed. You need to be positive in the description of serve or equipment needed, if you act uncertain as what you need they may send what they think is best, I feel you have to educate them and let them know that an inappropriate wrecker may do more damage to your bus if not handled properly and that is the reason for your specific request. I had to request for a service center supervisor once because they just wanted to take me to the nearest shop but I had to convince them that shop was not the best choice even though they may had been a few miles closer. We got the Landall & the shop of our choice.

[iamflagman]

Coach net is far superior to Good Sam. WE have had their coverage for over 30 years. Only used the service 3 times! We have been Good Sam members since the beginning but other than some CG discounts don't use them for anything else.

It just cracks me up when this topic comes up, if you have never used the Good Sam Roadside Assistance, then how do you have anything to compare?

I have been an RV owner for almost 45 years and I am a Good Sam Charter Lifetime Member I also use the Good Sam Platinum Roadside Assistance I have had mostly good and some unacceptable service and over the years of reading different RV forums I have heard the same about Coachnet. I have found that the most important thing I can do is to fully explain to the call center exactly what my problem is and make sure that if a tow is needed I need to make them understand that this a very heavy bus, not a typical RV and in the only time that my 'Bird had to be towed I requested a Landall trailer to transport my 'Bird and that was what was dispatched.

I suggest that you read these threads;

Wanderlodge Owners Group > RV Lifestyle > Insurance, Vehicle & Towing, Taxes, and Lifestyle Costs > How to properly tow your 'Bird

Wanderlodge Owners Group > RV Lifestyle > How to properly tow your 'Bird > 'Birds and Wreckers "WHAT TO KNOW TO TOW"

[ArlinV]

Originally Posted by Bruce

Coach net is far superior to Good Sam. WE have had their coverage for over 30 years. Only used the service 3 times! We have been Good Sam members since the beginning but other than some CG discounts don't use them for anything else. Think Camping World! Coach Net will tow you to the nearest shop that can handle your rig. The tow truck will be one of those behemoth's and I think they will send a low boy if required. Good Sam has been known to send a one ton tow truck for a 42 ft. MH! Both services use a call center so a lot depends on who answers the call.

I’ve had Coachnet send an undersized rig for a 42’ RV as well. It’s not just Good Sam that does it. Fortunately the tow service owner called me for directions when he was about half way. I asked what he was going to use. When I gave my input he said it would be a few minutes longer. He went back and got the big truck.

After several years with Coachnet I recently decided to give Good Sam a try. It remains to be seen if it is a mistake, but it was substantially less. AND, it covers both the Bird and my Airstream for the same price. Not the case with Coachnet.

[isp2952]

I've had both. Used both but only for tire issues. Never been hauled and hope never to be hauled. From my experience and all those that I have read about others, I don't think there is that much difference. Like it has been stated, YOU have to take the responsibility to explain exactly what you have, how much it weighs and that the rear axle will have to be removed or the driveshaft removed. Get a Landall if possible, but availability and location can dictate that issue. Like I have said I have used both services for tires and after it was all said and done, they both did fine. Good Sam's phone girl wasn't the sharpest knife in the set and made things difficult. I wrote a letter. Got a call back from a guy, who apologized and said it should no have happened that way and they paid the full bill I submitted, when I called my own tire service. I considered that good service in the end. I would use either one of them.

[atckip]

I too have used Good Sams on 3 occasions. The first was a transmission line and a landall tow and a mobile mechanic, which they paid the service call. Then a couple tire problems. Each time has been good service with follow up calls to see if we were alright. I looked at coachnet at my last GS renewal, but I couldn't justify them wanting almost 3 times what GS wanted. $250 at the time. I hope to not use either service but GS has treated me well......so far

[racin41bb]

No Good Sam for us. Used twice, both absolute nightmares. Used Coach Net twice no problems--good quick service. Guess it depends on the towing services/road angels on each company's provider listing.

Bill