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Service Centers & Mobile Mechanics Good Places To Stop For Repairs And Maintenance, Mobile Mechanics, Or Bad Places To Avoid Too -------------------------------------------------------------------------------- Please add the names of facilities that you can recommend for service and repairs for a 'Bird, or those places to avoid for the same things. Be sure to give as much information as you can....... NAME OF BUSINESS..... BUSINESS LOCATION..... BUSINESS PHONE NUMBER..... BUSINESS CONTACT PERSON..... YEAR/ MODEL/ENGINE/TRANS OF 'BIRD WORKED ON..... WHAT ARE THEIR HOURLY REPAIR RATES..... SERVICE WAS GOOD, OR BAD..... WHAT KIND OF SERVICE, OR REPAIR WAS DONE..... REASON YOU RECOMMEND, OR AVOID DOING BUSINESS WITH THEM..... YOUR NAME..... Here is a tip about how to post your record and comments. First copy the topics above and then open a "New Thread" with the NAME OF THE BUSINESS and/or the TOWN WHERE THE BUSINESS IS LOCATED, then paste what you just copied there and then fill in the information.

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  #1  
Old 07-22-2015
Jaftica Jaftica is offline
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Join Date: Jun 2012
Location: North Myrtle Beach
Posts: 56
Default Camping World St Augustine Florida

I was having trouble with one of the legs of the HWH leveler system coming down and setting up right and also wanted the ice maker for the refrigerator/freezer connected. First I ordered the ice maker connection kit for the refrigerator from Camping World in St Augustine, checked back a week later after hearing nothing only to find out that the service dept never bothered to order it at all. Made an appt to get the levelers serviced and the ice maker connected. I had looked up the HWH site and seen that Camping World was an authorized service provider for HWH. Waited two weeks and took it in for the work. I was told that there was no camping area for parking in while waiting on work and that I could not park overnight in their parking lot. While waiting in the waiting area, I talked with several people that were there waiting and it seems that they had all been there several days waiting on nothing to get finished on things that should have taken a day or less. No one was happy with the service and several just left in disgust as nothing seemed to get done at all for days at a time.
I went back into the service area to check on my bus and found that the guy assigned to it was not only new but was a specialist in air conditioning. He knew nothing about anything else. He said that he had not found any manuals on the levelers there so I also tried to get the owners manual etc for the Leveling system out for him and was chased out by the service manager. I sneaked back in there several times to check on things and see what else he needed to see or know. This was severely frowned on also but i never say anyone else actually working on anything when i went back to the service area. I also found out that on one there had any experience with the HWH levelers at all. The guy pulled out the refrigerator to connect the ice maker and in the process broke the door handle on the refrigerator, which they still have not replaced after over 4 months.
They finally gave up on the leveler system and merely returned the bus to me stating that it was broken and would not work. I had put the levelers down prior to arriving there and they went down and back up fine. They will not admit to breaking the system which now required a new hydraulic pump and some kind of actuator.
One day while they claimed they were busy working on itI and a friend were walking around looking at the campers etc and spotted my bus at the far end of the lot sitting there with someone in the drivers seat. I went to it and discovered someone actually sitting in the drivers seat drinking a milkshake and claiming that they were charging it as the batteries were supposedly dead. I had seen them start the bus and drive it to the service area, so they should have merely plugged it in or connected a charger to the batteries and continued working but they did nothing but park it somewhere and left it running for who knows how long before i found it.
I did find out that there was a camping area but they were only using it to let people that had just bought new campers to offload from their old ones to the new ones. After making my feelings well known around Camping world I was allowed to park in that area overnight. I have also posted complaints on the Camping World national site and have yet to be contacted by anyone other than the service manager who tells a different story each time I talk to him but never has obtained the door handle for me.
For these reasons I DO NOT recommend Camping World service to anyone and have seen many similar complaints on their national site for similar problems.
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Jim Rogers
North Myrtle Beach, South Carolina
1983 Wanderlodge FC35SB
1979 Kadey Krogen 42
Ham radio call AL7OO
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  #2  
Old 07-22-2015
isp2952's Avatar
isp2952 isp2952 is offline
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Join Date: Feb 2008
Location: 1520 N. Binkley Rd., Larwill, IN 46764
Posts: 6,478
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Quote:
Originally Posted by Jaftica View Post
I was having trouble with one of the legs of the HWH leveler system coming down and setting up right and also wanted the ice maker for the refrigerator/freezer connected. First I ordered the ice maker connection kit for the refrigerator from Camping World in St Augustine, checked back a week later after hearing nothing only to find out that the service dept never bothered to order it at all. Made an appt to get the levelers serviced and the ice maker connected. I had looked up the HWH site and seen that Camping World was an authorized service provider for HWH. Waited two weeks and took it in for the work. I was told that there was no camping area for parking in while waiting on work and that I could not park overnight in their parking lot. While waiting in the waiting area, I talked with several people that were there waiting and it seems that they had all been there several days waiting on nothing to get finished on things that should have taken a day or less. No one was happy with the service and several just left in disgust as nothing seemed to get done at all for days at a time.
I went back into the service area to check on my bus and found that the guy assigned to it was not only new but was a specialist in air conditioning. He knew nothing about anything else. He said that he had not found any manuals on the levelers there so I also tried to get the owners manual etc for the Leveling system out for him and was chased out by the service manager. I sneaked back in there several times to check on things and see what else he needed to see or know. This was severely frowned on also but i never say anyone else actually working on anything when i went back to the service area. I also found out that on one there had any experience with the HWH levelers at all. The guy pulled out the refrigerator to connect the ice maker and in the process broke the door handle on the refrigerator, which they still have not replaced after over 4 months.
They finally gave up on the leveler system and merely returned the bus to me stating that it was broken and would not work. I had put the levelers down prior to arriving there and they went down and back up fine. They will not admit to breaking the system which now required a new hydraulic pump and some kind of actuator.
One day while they claimed they were busy working on itI and a friend were walking around looking at the campers etc and spotted my bus at the far end of the lot sitting there with someone in the drivers seat. I went to it and discovered someone actually sitting in the drivers seat drinking a milkshake and claiming that they were charging it as the batteries were supposedly dead. I had seen them start the bus and drive it to the service area, so they should have merely plugged it in or connected a charger to the batteries and continued working but they did nothing but park it somewhere and left it running for who knows how long before i found it.
I did find out that there was a camping area but they were only using it to let people that had just bought new campers to offload from their old ones to the new ones. After making my feelings well known around Camping world I was allowed to park in that area overnight. I have also posted complaints on the Camping World national site and have yet to be contacted by anyone other than the service manager who tells a different story each time I talk to him but never has obtained the door handle for me.
For these reasons I DO NOT recommend Camping World service to anyone and have seen many similar complaints on their national site for similar problems.
Jim, your preaching to the choir. If you read posts and threads regularly, you would have known that nobody recommends Camping World for any kind of repairs. They may be ok to buy a few things from when necessary, but without question the last place you want to take your coach to for work. Sorry you found out the hard way.
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2000 LX
'93 WLWB (Sold)
Bluebird of Happiness
2002 Silverado Diesel 2500 HD 4x4
260-224-1278
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  #3  
Old 07-22-2015
Mallie Lennon's Avatar
Mallie Lennon Mallie Lennon is offline
1995 WB 42’ Series 60
 
Join Date: Jan 2011
Location: Eufaula
Posts: 4,952
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Camping world is a joke, and not a good one at that. Half the stuf they have advertised, they don't have. They know little about products they have and much of what they sell is provided by 3rd party, basically they are just the front man and again, they know little about anything, products or service. They still have $300 of my money from a GPS I bought, did not work, but did not get it back by that store for 45 days, so all they would do is give me credit.

At a one store, they allow the employee of the month to park in a space by the front door, How stupid is that. Employees all use up the close spots and customer have to park across the street.
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Eufaula, Oklahoma
95 42' Wanderlodge
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  #4  
Old 07-23-2015
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garynmike garynmike is offline
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Join Date: Aug 2014
Location: Spencerville
Posts: 133
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Let's be clear: Camping World Sales is questionable also. My recent experience with the Camping World in Oklahoma City was a disaster as well. I was going to purchase a used Wanderlodge from them but decided, after discovering it was being falsely advertised on the internet, to back out of the deal. After speaking with the GM about my issues and requesting my money back it was revealed that they never actually processed my credit card for the $1000 deposit! Also, because of my aggravation he agreed to send me a $250 CW Gift card which I thought was a reasonable token since I apparently never had any money down on the coach.
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Last edited by garynmike; 07-23-2015 at 09:56 AM.
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  #5  
Old 07-23-2015
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KCSS KCSS is offline
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Join Date: Mar 2010
Location: DeLand
Posts: 4,190
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Quote:
Originally Posted by garynmike View Post
Let's be clear: Camping World Sales is to be not trusted either. My recent experience with the Camping World in Oklahoma City was a disaster as well. I was going to purchase a used Wanderlodge from them but decided, after discovering it was being falsely advertised on the internet, to back out of the deal. After speaking with the GM about my issues and requesting my money back it was revealed that they never actually processed my credit card for the $1000 deposit! Also, because of my aggravation he agreed to send me a $250 CW Gift card which I thought was a reasonable token since I apparently never had any money down on the coach.
Nice to hear somebody finally got a leg up on Scamming World - er Camping World
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DeLand, FL
2000 LXI
"Bordering On Adequate"
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  #6  
Old 07-23-2015
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Stick Miller Stick Miller is offline
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Join Date: Jan 2008
Location: Americus
Posts: 1,943
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I join Good Sam/Camping world for the gasoline discounts. I think I more than make up the cost of membership. However, recently I left my billfold on top of my car and it blew off on a major expressway. We turned around, got safely onto the shoulder and SHE walked slowly. We found everything but the GS card. When I called to ask for a replacement I was told it would be 4-6 weeks for a new card.

Admittedly, the loss of the card was my fault but 4-6 weeks is ridiculous.
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'84 1/2 PT36 - "Past Tents"
Americus, Georgia
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